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Getting Started with our help and community resources

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Get connected with our help and community resources ⚑ Pardon our dust, this is a work in progress!

Introduction

We have many resources available to help you quickly solve problems and get involved with the QuantAQ community! In this guide, we discuss the resources available and where to find them.

Product documentation and tutorials

The QuantAQ documentation site (”Docs”) is where you will find data sheets and documentation for all of our air quality sensors, auxiliary hardware, and data tools. You can quickly access it through the QuantAQ Cloud within the β€œSupport” section:

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Track app status and register for alerts

Our status page is where all known issues that may impact the performance of our products are announced, tracked, and resolved. It serves as the record of truth for any outages or scheduled maintenance that takes place. If you notice any issues with our products, this is the best place to check to see if we’re already aware of the problem β†’ if not, please file a support request.

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We recommend at least one member of your organization subscribe to updates to receive alerts via email, Slack, Teams, or RSS whenever an issue occurs.

Join the QuantAQ community page

Our community page is a great place to ask and answer questions, share tools, tips, and tricks, and have open conversations with QuantAQ staff and/or other community members.

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Our community page is a great place to request tutorials or deep dives on our tools or air pollution topics!

To participate on the community page, you must create a separate account account by signing up directly on the community page (see the Sign up button). Once you have created an account, you can post questions or respond to other posts. You can quickly access the community page from within the QuantAQ Cloud from within the β€œSupport” section:

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Access our knowledge base and submit support requests

Our Help Desk is a growing resource containing articles on commonly-asked questions. If you can’t find what you’re looking for, submit a support request. You can quickly access the Help Desk from within the QuantAQ Cloud via the β€œSupport” section:

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Prior to submitting a support request, we ask you to review our best practices article to ensure a smooth process!

Check out our blog

Visit blog.quant-aq.com to read articles about air quality sensors, environmental data analysis, and more! If you’d like to have new articles sent to your email automatically, click Subscribe.

If you’re interested in a discussion around a recent blog post, check out the community page where we cross-post all articles.